This statement outlines the most important principles of ethical and professional conduct. Members are encouraged and expected to observe these principles in spirit as well as letter.
 

General Principles

• To serve our clients with integrity, knowledge and creative ability.
• To act fairly, honestly and in a manner they would be prepared to defend publicly.
• To maintain confidence and trust in the profession of horticulture.
• To protect, at all times, the integrity of the profession, the interests of the client and the general public.
• To continually improve their own professional knowledge and skill and keep abreast of new developments in their industry.
• To encourage and support education and research within the horticultural field.
• To provide other members with helpful, constructive and professional advice, coaching and mentorship when necessary in order to improve the professional reputation and image of the industry.
• To consistently maintain the confidence and trust in the profession.

Operating Principles

• Members have an obligation to deliver goods and services in an efficient and cost-effective manner, (according to contract specifications) in order to protect the client’s interest while maintaining acceptable standards.
• Members advertising shall be neither false nor in any way misleading.
• Members shall respect and improve the environment.
• Members shall treat employees fairly, honestly and lawfully.
• Members shall not make false or malicious statements that may injure the professional reputation of other members.
• Members shall endeavour to attract to the profession, individuals with a high degree of honesty, courtesy, integrity and competence
• Members shall meet their obligations and responsibilities to clients, suppliers and employees.

Should you have a disagreement with the work done by one of our member companies, or believe they have not adhered to the above principles and ethics, you may submit a formal complaint in writing using our Complaint Process.